Banquet Captain

Job Description
Wyndham Hotel Group is searching for a Banquet Captain to work at our beautiful Dolce Q Center in St. Charles, IL. The Banquet Server provides all guests with an entertaining and enjoyable dining experience, through quality service in the most efficient manner, at all times. This position is responsible for supervising and assisting with the set-up, service and clean-up of all assigned banquet functions.

**This position is eligible for a sign-on bonus of $300 after completing 60 days of employment with satisfactory performance!**

Essential Job Functions include but are not limited to:  

 

  • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
  • Inspect the set-up of meeting and banquet functions, checking them against the Banquet Event Order.
  • Supervise and assist with the set-up of assigned catered functions, ensuring that the hotel’s standards are met, and advance preparation for service is adequate to allow efficient service to the guest once the function begins.
  • Act as liaison between Sales/Catering Manager and the in-house meeting or banquet contact.
  • Respond to guests needs in a timely manner. Communicate problems/issues to the Banquet Manager, Banquet Supervisor, or the Food & Beverage Manager.
  • Assist Banquet Manager/Supervisor/F&B Manager with the creation of the Banquet Work Schedule and completion of Banquet Wage Progress Reports.
  • Assist in service of functions as required.
  • Requisition liquor for all banquet bars and maintain proper control over banquet beverage service.
  • Supervise and assist with the break down after the completion of functions to ensure that all equipment and supplies are stored properly.
  • Inspect the sanitation of all function space and storage areas to maintain the highest standard of cleanliness and organization throughout the department.
  • Follow all state liquor laws.
  • Be familiar with banquet menus and prices.
  • Supervise banquet staff as directed by Banquet Manager/Supervisor/F&B Manager.
  • Hold pre-function meetings, and check staffing and menus, prior to events.
  • Assign side-work duties and stations to all servers.
  • Supervise service of station or banquet room.
  • Prepare banquet checks and obtain signatures from guest contacts.
  • Monitor ongoing functions throughout assigned shift.
  • Supervise the breakdown and clean up of all functions assigned.
  • Verify server’s paperwork when event is complete.
  • Prepare accurate captains’ reports.
  • Assist Banquet Manager/Supervisor/F&B Manager with the hiring and training of banquet staff.
  • Assist in set up of audio/visual, as necessary.
  • Handle items for “Lost and Found” according to the standards.
  • Ensure overall guest satisfaction.

    Interested candidates should apply online at careers.wyndhamhotels.com by searching Job ID 1805944 or by searching the Saint Charles location.
Contact Information